Complaints about railroad passenger service should be sent to Amtrak Customer Relations, Washington Union Station, 60 Massachusetts Avenue, N.E., Washington, DC 20002. (202-906-2121)
Safety-related complaints should go to the Federal Railroad Administration, Office of Railroad Safety, Region 1 Office, 55 Broadway, Room 1077, Cambridge, MA 02142 (Hot Line: 1-800-724-5991).
Complaints about employee ethics or misconduct are taken by the Amtrak Ethics and Compliance Hotline (1-866-908-7231) open 24 hours/7 days. Complaints can also be taken through the Web Reporting System at https://www.tnwgrc.com/WebReport.
If reporting a matter of waste, fraud or abuse, call the Amtrak Office of Inspector General Hotline at 1-800-468-5469, visit the Amtrak Office of the Inspector General web site (www.amtrakoig.gov) or write to Amtrak, Office of the Inspector General, PO Box 76654, Washington, DC 20013.