Arrearage Forgiveness for Customers Who Heat by Electricity helps low income UI customers maintain year-round service and pay down a delinquent balance by awarding credits down to a zero balance when the customer pays their agreed-upon budget bill each month. Program reduces payments of customers who have been approved for hardship status. For every dollar the eligible customer pays, UI will reduce their bill by an additional dollar. During Phase I of the program (11/1-4/30), if a customer misses a payment he/she will not be removed from the program as long as all missed payments are paid by 4/30. Payments made by 4/30 are matched on or about 5/1. During Phase II of the program (5/1-10/31), customers can not miss any payments. If two payments are missed during Phase II, the customer is removed from the program and will receive a shut off notice. Payments made by 10/31 are matched on or about 11/1.